Terms and Conditions
1. About Us
2. Order goods from us
3. How to place an order for goods
4. Delivery of goods
5. Cancellation
6. Unsatisfactory quality, unfitness for purpose and misdescription
7. Liability
8. Copyright
9. Complaints
10. Law and jurisdiction
1. About Us
This website www.Taurus-Tells.com is hosted by Squarespace and owned and operated by
Taurus-Tells Limited
11 Moss Lane
Timperley
Altrincham
Cheshire
WA15 6TA
UK
Registered in England with company number 11053698.
Taurus-Tells Limited is not registered for VAT.
Mail: info@taurus-tells.com
Tel: 07305 096447
You means you as a purchaser of our services or our goods. We are Taurus-Tells Limited.
Please read all these terms and conditions so that you understand your legal relationship with us when you purchase our services or goods. When you purchase our services or goods, we will ask you to confirm that you have read and agree to these terms and conditions before your order can be accepted. If you do not agree with our terms and conditions, please do not place any orders with us.
If you need to contact us, please use the details above.
2. Order goods from us
2.1 We may from time to time offer goods for sale through our website. When you place an order with us for goods, you are making a legal offer to buy the goods. We will send you an e-mail to confirm that we have received your order.
2.2 In the event that the goods are no longer available, or that we have made a pricing mistake, we will tell you before confirming your order and in these circumstances there will be no contract between us. You may, of course, place a new order for the item at the correct price.
2.3 Images of products on our website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website because of the natural qualities of the materials used or for other reasons.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website; however, we cannot guarantee that your device’s display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and provided in good faith.
2.6 By placing an order for goods with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
3. How to place an order for goods
3.1 You can use our website to place an order by selecting the items you wish to buy and adding it to your basket. Anything you do not require can be removed from your basket at any time.
3.2 If you wish to order a bespoke item, please write to helen@taurus-tells.com with your requirements. We do not guarantee that we can meet your requirements but will try our reasonable best to do so.
3.3 You assume responsibility for the goods being suitable for the purpose for which you are purchasing them.
3.4 Delivery charges will be shown prior to you placing your order.
3.5 You will be required to pay for the items in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by using Paypal or your debit or credit card.
3.7 All prices quoted on our website are in UK pounds. They include Value Added Tax at the current rate.
3.8 Once your order has been confirmed, if you want to make changes, this may not be possible or may incur additional charges or delays.
4. Delivery of goods
4.1 Goods will be posted by us within 2 working days of your order. Where this is not possible for any reason, we will notify you of the delay.
4.2 All goods will be posted using Royal Mail’s second class delivery service unless you choose one of the alternative delivery options available.
4.3 Your order may arrive in more than one delivery.
4.4 If the goods do not arrive please report this to us within seven days from the estimated delivery date.
4.5 Time is not of the essence in the contract between us unless agreed with you and confirmed in an email from us.
5. Cancellation
5.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have cancellation rights for all services and goods ordered over the internet within 14 days of placing the order, except for orders of less than £42 and any bespoke items prepared to your specific requirements.
The following conditions only apply to orders above £42.
5.2 You can cancel your contract for goods at any time up to 14 days after the day of delivery. To do this, please e-mail us and we will provide full details of how to cancel your contract. We are unable to accept cancellations by phone. Please refer to point 7.1 for items exempt from your cancellation rights.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service or products we offer to customers in the future.
5.4 If you cancel, you must return the goods to us complete with the original packaging, at your own expense, within 14 days of emailing us to tell us you wish to cancel. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may examine the goods for 14 days.
5.6 If you fail to take reasonable care of the goods before they are returned to us (this includes not using adequate packaging for return in the post), and this results in damage or deterioration, we will charge you for the reduction in value. Any reduction in value is decided by us and is non-negotiable.
5.7 We will refund all monies paid to us by you including any postage paid (but not above the value of second class Royal Mail delivery) within 14 days of receipt of the returned goods, less any costs due under this contract. Please see point 5.1 for exemptions.
This cancellation policy does not affect your legal rights - for example, if goods are not of satisfactory quality or have been incorrectly described (see section 6).
6. Unsatisfactory quality, unfitness for purpose and misdescription
6.1 It is our responsibility to supply you with goods and services that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us at helen@taurus-tells.com. All goods and services are sold subject to your statutory rights as a consumer. These rights are that goods and services sold to you comply with the following conditions of sale. Goods and services purchased are:
· Of satisfactory quality
· Fit for purpose
· As described
6.2 Goods are sold subject to your statutory rights as a consumer. If goods are sold to you that do not comply with the conditions of sale, these rights allow you to:
· Reject the goods within a reasonable period of time and receive a full refund
· Request that the goods be repaired or replaced at our expense
· If not repaired or replaced at your request within a reasonable time, reject the goods and receive a full refund
6.3 If the goods do not comply with the conditions of sale, please return the goods to us within 28 days of delivery and email us at helen@taurus-tells.com, indicating whether you wish to receive a refund, a replacement or a repair.
6.4 If you request a replacement or a refund, this will be arranged without unreasonable delay and without charge; however, replacement goods and refunds will not be despatched until the original goods have been received by us and checked. We will reimburse you for the reasonable postage costs of returning goods that are not of satisfactory quality.
6.5 Refunds will be made using only the same mechanism that was used to pay for goods.
6.6 If, in our reasonable opinion, the goods are of satisfactory quality, fit for purpose and as described we will post them back to you, however, you will be required to cover our reasonable postage costs. We will not issue a refund for the cost of the goods.
7. Liability
7.1 The readings and goods sold on this website are intended to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirements outside the UK.
7.2 We will only be liable for losses caused by our negligence.
7.3 We do not accept liability for any consequential loss of profit, indirect losses or for losses arising out of acts outside our control unless required by law.
7.4 Our entire liability to you is, as far as legally allowed, limited to the price of the goods or services you have purchased.
7.5 It is your responsibility to maintain adequate security on your pc, tablet, notebook or smartphone (receiving devices). We will only be liable for viruses or malware adversely affecting your receiving device where the presence of the virus or malware on your receiving device was a direct result of our negligence. We will not be liable for the actions of third parties outside our control.
8. Copyright
8.1 We own the copyright in all products purchased through this website.
9. Complaints
9.1 Please send any complaints to helen@taurus-tells.com.
9.2 We will acknowledge receipt of your complaint within 24 hours.
9.3 We will respond fully to your complaint within 7 working days.
10. Law and Jurisdiction
10.1 These terms and conditions shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with these Terms and Condition are subject to the exclusive jurisdiction of England and Wales.